Warranty Claim Center
Fisk Avenue LLC. believes in the beauty of crafting products that will last in your home for generations to come. Every table in our furniture line started with a vision and a sketch. We are honored to be able to see our dream come to life every time we craft a piece of furniture. With that being said, there are a few important things to know before purchasing your next family heirloom.
Wood is a phenomenal and sacred material. Its personality lies in its complex grain and can be unpredictable. It is greatly affected by moisture, humidity and extreme temperatures. Exposing the table to direct sunlight may cause the finish to fade. Though our tables are constructed to allow for some expansion and contraction, exposing the table to moisture or humidity can cause a change in dimension to your table as the wood can close or open up causing cracks. Please maintain a suitable environment for your table.
We carefully inspect each item prior to shipment, and also request your inspection upon delivery. We guarantee our product for one-year after it’s delivered. We do not cover damage from abuse, exposure to moisture, humidity, or extreme temperatures. Warranty is only valid with the original purchaser and with a valid order number.
Of course, we encourage you to use your table, knowing that over time each mark in the surface will make for a beautifully worn table with its own history and character to pass down.
SMALL GOODS REPLACEMENT PROGRAM
Fisk Avenue LLC will only offer replacement should the product be damaged in transit.
Customer will need to file a claim with the shipping company and then email email@example.com with their order number and pictures of the damaged product(s). In case that the product is discontinued or out-of-stock, a refund will be issued. This does not include furniture.
TABLE REPAIR PROGRAM
Upon delivery, the customer will need to thoroughly inspect the table to ensure that no damage occurred during transit. If the table is damaged in transit, the customer will need to inform the shipping company immediately in order to file a claim with the shipping company, and then email firstname.lastname@example.org with their order number and pictures of the damage. Repairs will be performed if possible, if the stability or integrity of the table has been compromised and it is not able to be repaired, Fisk Avenue LLC. will rebuild your table once the damaged table is returned.
Due to variations in monitor/screen settings and the wide variation in natural material, images on the website will not match the actual products shipped. The beauty of natural materials is that they are unique. Color/grain dissatisfaction will not be a valid reason for a return.
RETURNS & EXCHANGES
At Fisk Avenue LLC, we take pride in the exceptional quality and craftsmanship of our furniture. Our attention to detail in construction, design and material is unwavering. And so is our commitment to our customers satisfaction.
We will accept returns for new, unused product and issue a full refund or exchange.
Please note that refunds are only issued within 30 days of delivery and proof of purchase is required. Upon return, your item will be inspected, and refunds will be issued for the purchase price only. Shipping charges are non-refundable with the exception of damaged or defective merchandise.
When returning an item, please email email@example.com with your order number and further instructions will be given to you. We ask that you pack your return securely and retain your shipping receipt for your records. Once we receive your return, the refund will be issued assuming there are no damages to the product.
Furniture orders are put on the build schedule immediately upon order, and specific wood orders are placed to have the furniture built to your specifications. Furniture orders can only be cancelled or changed without penalty within 72 hours of purchase.
Furniture orders cancelled after 72 hours but before the time of delivery can be refunded, but a non-refundable 10% fee will be charged.
Custom furniture orders that are cancelled after 72 hours but before time of delivery will be charged a 50% of the original cost. After delivery, your table cannot be returned or exchanged.
If your table is delivered damaged, please see our Table Warranty for our table repair or replacement policy.
Exchanges can only be made for different sizes/colors of t-shirts and customer will be responsible for shipping costs both ways. In order to process an exchange, send an email to firstname.lastname@example.org with your request and order number.
For all other exchanges, simply return your item and then place a new order for the item you’d like in exchange.
FINAL SALE & CLEARANCE ITEMS
Clearance items purchased are considered final sale and are non-returnable and non-refundable.
All prices online are subject to any applicable taxes according to state and local laws.
Availability, prices and delivery rates are subject to change.
Please reach out to us if you ever need anything or have any questions. Send us an email at email@example.com for a speedy response from our customer service department, or call us anytime at 414-614-7964 Monday-Friday 10:00-5:00 Waukesha, WI time (CST). Our team is always happy to help in any way we can!